About Us

We strive to deliver rapid and effective emergency medical care to our patients in their most vulnerable moments.

Siecker Henegan Inc (OEC24) is contracted by Mediclinic South Africa to provide Emergency Medical Doctor services at the Emergency Centre (EC) in Hermanus, South Africa.

We provide immediate and evidence-based medical life-saving interventions to stabilise and save lives.
We treat patients and their families with empathy, respect, and dignity during times of crisis.
We strive for excellence through ongoing quality improvement initiatives and staying at the forefront of advancements in emergency medicine.

Our Promise To You

  • We strive to deliver rapid and effective emergency medical care to our patients in their most vulnerable moments.
  • We provide immediate and evidence-based medical life-saving interventions to stabilise and save lives.
  • We treat patients and their families with kindness, compassion, respect, and dignity during times of crisis.
  • We strive for excellence through ongoing quality improvement initiatives and staying at the forefront of advancements in emergency medicine.

What We Do

With us you are safe and taken care of. We are here 24/7/365.

  • Treating all emergencies.
  • Providing rapid relief to pain, discomfort, or distress.
  • Providing a swift and correct diagnosis including efficient triage, effective use of diagnostic tests, and the expertise of healthcare professionals to interpret symptoms and test results accurately.
  • Stabilising vital signs and prevention of life-threatening conditions deteriorating.
  • Taking care of questions and concerns by communicating information on the diagnosis, treatment options, and prognosis in a clear, continuous, and compassionate manner.

How We Assist

  • Rapid relief of symptoms
  • The quickest possible response times from the moment patients are triaged right through to diagnosis, treatment, and stabilisation 24/7/365.
  • Clear, effective, and compassionate communication including information about the patient’s condition, proposed treatments, and expected outcomes. At the same time, we listen carefully to all questions and address concerns respectfully.
  • Our skilled and knowledgeable medical professionals provide appropriate and high-quality care in diagnosing and treating a wide range of conditions. Our care aligns with current medical standards and our team is top-rated nationally.
  • Access to medical services, including referrals, X-rays and blood tests and specialist consultations, without unnecessary delays.
  • Treatment that respects the patient’s dignity, privacy, and individual needs, regardless of their condition.
  • Emotional and psychological support, especially in times of crises, trauma, or when dealing with bad news. This includes support for the families and loved ones of patients.
  • Follow-up care and information. This means guidance on what to do after leaving the ER, information about follow-up appointments, medications, and home care instructions.
  • A clean, safe, and secure treatment environment to minimise the risk of infections and ensure the safety of patients and their belongings.
  • Patients and their families are included in decision-making processes regarding the patient’s care, tailoring treatment plans to individual needs, and respecting patients’ wishes and autonomy.
  • Clear communication of information related to the costs of services and treatments, including what is covered by medical schemes or medical insurance and what the patient will need to pay out of pocket.
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