FAQ
I have concerns about the costs related to visiting the emergency centre. Please help?
Many medical schemes provide coverage for emergency room visits, but coverage varies depending on your specific plan. It’s important that you know what your medical scheme, option of medical insurance covers and that you understand your medical plan and any co-payment, deductibles, or out-of-pocket expenses that may apply. The Emergency Centre Reception can assist you in understanding your cover and any financial obligations you may have.
What happens when I am discharged from the emergency centre?
After receiving treatment in the emergency room, our healthcare team will provide you with discharge instructions and recommendations for follow-up care. This may include advice to follow-up with your family doctor or a specialist, obtaining prescriptions for medications, and receiving guidance on managing your condition at home. If you have any questions or concerns about your post-emergency care plan, please do not hesitate to ask our staff for assistance. You may also engage with us on this website for prompt service and feedback. Your health and well-being are our top priorities.
What must I bring with me to the Emergency Centre?
Bring your identification (ID or passport), medical cover or insurance card, and any pertinent medical information, such as a list of current medications, allergies, and past medical history. If you have any relevant medical documents or imaging studies, such as X-rays or MRIs, please bring those as well. Having this information readily available will help our healthcare team provide you with the best possible care.
Is there always an emergency doctor at the Emergency Centre?
Yes, our doctors are at the Emergency Centre 24/7/365. During busier times, more than one doctor treats our patients. Besides our doctors, we also have an Advanced Life Support (ALS) Paramedic and highly skilled emergency nursing staff available to treat our patients.
How long will I wait before being treated?
Waiting times in the emergency room can vary based on the severity of cases and the number of patients seeking care. Our goal is to evaluate and treat patients as quickly as possible while prioritising those with the most urgent medical needs. We call this evaluation process the triage process. We appreciate your patience and understanding during busy times. If you are experiencing a life-threatening emergency, please notify our staff immediately for prompt attention.
May my loved ones accompany me to the treating area?
We honour the value of support family members, close friends and partners offer our patients. Besides, they have information about the patient that might be important to the treating doctor. We do, however, request that only one person accompany the patient to the treating area. In the case of small children, both parents/guardians may accompany the child.